Q1: What are the benefits of using an independent dispatch service?
A1: Independent dispatch services offer several benefits including cost efficiency, personalized attention, comprehensive back-office support, advanced technological integration, and exceptional customer service. These services help you secure better-paying loads, manage administrative tasks, and optimize your routes, allowing you to focus on driving and growing your business.
Q2: How do independent dispatch services charge for their services?
A2: Independent dispatch services typically charge between 5% to 10% per load. Some services also offer flat weekly rates or flexible payment options to suit your business needs.
Q3: Will I get a dedicated dispatcher for my trucks?
A3: Yes, with our service, you will have a dedicated dispatcher managing no more than five trucks. This ensures that you receive personalized route planning and load selection tailored to your preferences and requirements.
Q4: What kind of back-office support can I expect?
A4: Our independent dispatch service provides comprehensive back-office support, including handling paperwork, compliance checks, broker negotiations, and communication with shippers. This allows you to focus on driving while we take care of the administrative tasks.
Q5: How does technology play a role in your dispatch services?
A5: We leverage advanced dispatch software to streamline load management, route optimization, and back-office tasks. This technology integration helps save time, reduce operational costs, and improve overall efficiency.
Q6: How do you ensure good communication and customer service?
A6: We prioritize excellent communication and customer service. Our team is responsive and professional, ensuring that any issues such as delays or load changes are promptly addressed. We maintain clear and consistent communication with our clients to provide the best possible service.
Q7: Can you help with negotiating better freight rates?
A7: Absolutely. Our experienced dispatchers negotiate with brokers and shippers to secure the highest possible rates for your loads. We use our extensive network and industry expertise to ensure you get the best deals.
Q8: How do I get started with your dispatch service?
A8: Getting started is easy. Contact us with your name, email address, and any preferences. Send us copies of your documents such as MC Authority, W-9, and Insurance. Once you start hauling loads, we will begin dispatching for you.
Q9: Are there any long-term contracts or commitments?
A9: No, we do not require long-term contracts or commitments. Our services are flexible to meet your needs, and you can choose to use our dispatching services as needed without being locked into a long-term agreement.
